September 2022
Accredited systems:
- Morse EPR
Accredited for:
- DCRv2 Consuming
- Extended patient trace
Cambric
Month: September 2022
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Cambric achieves MIG accreditation
Cambric achieves MIG accreditation
Healthcare software provider, Cambric Systems Limited, has achieved MIG accreditation to consume data from the Medical Interoperability Gateway (MIG) to display in their Morse Electronic Patient Record platform.
Cambric’s Morse EPR solution provides secure mobile records to healthcare professionals who are working in the community or away from their normal place of work. Morse transforms the working practices of community healthcare and social care professionals by improving patient safety through better visibility of patient information and increased communication between services.
Users will now be able to use Morse to view comprehensive real-time patient data from the MIG: Healthcare Gateway’s secure middleware technology which enables the two-way exchange of patient information between health and social care organisations. Cambric has been accredited as a partner, and now has the ability to consume a wide range of patient datasets from the MIG.
Access to this rich patient data at the point of care allows clinicians to make more informed, safer decisions. Decisions are not reliant on a patient’s memory and time is not wasted trying to fill in the gaps, leading to improved efficiency and a better coordination of care.
Cambric solutions are used by 50% of Scottish Health Boards; their partnership with Healthcare Gateway marks a significant step towards digital maturity and interoperability for healthcare in Scotland.
“We are very pleased to partner with Healthcare Gateway and leverage the Medical Interoperability Gateway in our Morse EPR solution. Being able to consume and display the high-quality clinical information from the MIG datasets underlines Cambric’s priority of putting accurate real-time patient information in the hands of those who need it most - the clinicians, directly at the point of care.”
“I am delighted to be working with Cambric, and even happier that Healthcare Gateway can share its rich suite of patient datasets into the Morse application in a fully controlled and managed way. Where governance persists, this integration will enable healthcare professionals in the community to access all available patient data within the Morse application, providing a personalised patient care experience and ensuring the best possible outcomes. We look forward to working with Cambric to support better health across Scotland and are excited to see the benefits realised by both patients and clinicians.”
Find out more
To find out more about the process for becoming an accredited partner and the benefits of integrating with the MIG, get in touch with a member of our team here.
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Healthcare Gateway: healthcare managed service providers
Healthcare Gateway: healthcare managed service providers
What is a fully managed service and why is it important in healthcare?
A fully managed service looks after all parts of a process, in any industry. Particularly in healthcare technology, it means that the contracting company oversees everything from scoping, planning, implementation, and support. Having an expert taking control of all these areas means that a higher quality of service is provided and ensures a smooth project, right from the beginning.
Benefits of healthcare managed service providers
To fully understand the benefits that a managed service provider can bring to the healthcare industry, it is worth looking at what it is like without a managed service.
Let’s say Mark is a Chief Information Officer for an NHS Trust and is looking to implement a service to provide real-time patient information from a GP record into a hospital. He needs to find a company that offers this service, but Mark will need to tell them exactly what the Trust needs. Once contracted, the company will then implement the software, but no training is offered on how to use the system, therefore the clinicians using it don’t understand how to view the data. The company who implemented the software don’t offer ongoing support, therefore the clinicians struggle when they run into problems whilst using the system. The experience Mark and the clinicians have, is not great and the return on investment isn’t realised.
But what if Mark had chosen a company that provides a managed service along with a solution to provide real-time data from GP records into hospitals, such as Healthcare Gateway? What would that look like?
Mark would contact Healthcare Gateway and explain the NHS Trusts’ needs and their goals for digital transformation. We then take these requirements and will make suggestions on how they can best solve the problems faced by the NHS Trust, whilst advising on Information Governance. Once contracts have been signed, our Project Manager ensures the implementation of the software goes smoothly. Post implementation, we provide an Account Manager who helps keep the relationship between the company and the NHS Trust going, so they can ensure any further requirements of Mark and the NHS Trust are met. The Account Manager also provides onboarding MIG Awareness Sessions where they talk through how to use the system with the end users, to ensure they get the most out of the software. Enhanced reports are also provided which shows Mark how the MIG is being utilised within the organisation so they can ensure they are getting the most from their investment. The Account Manager also provides onboarding sessions where they talk through how to use the system with the end users, to ensure they get the most out of the software. Healthcare Gateway also provides a Service Desk, where the end users can contact the team if they are having any problems with the software. The customer experience with this company is much better, as every stage of the process is managed by experts.
Healthcare Gateway as a healthcare managed service provider
Over the years, Healthcare Gateway have provided health and social care organisations with solutions to help overcome interoperability challenges. At the heart of these solutions is the Medical Interoperability Gateway (MIG), a middle-ware technology which enables the two-way exchange of patient data between different health and social care organisations, regardless of digital maturity.
However, we offer more than just technology, we’re interoperability specialists and healthcare managed service providers. Our managed service supports our customers in achieving their interoperability goals at scale and pace.
This fully managed service puts the customer at the heart of what we do, to maintain safer patient care. Below you can see the different aspects of the managed service from the experts in the team.
Account Management
“As an Account Manager at Healthcare Gateway, my role is to be the bi-directional point of contact between the customer and the business, bringing ideas, issues, and feedback to the business, whilst also feeding business, product, and market updates to the customer. I work alongside our customers to identify products that will help to solve their data requirements, and once the customer has procured their first product or service, I take over responsibility for the account to ensure open communication. My role also involves working alongside the projects team when on-boarding the new product to ensure it fulfils the requirements of the customer.”
Project Management
“In my role as Project Manager, I am the single point of contact for our customers and partner organisations to ensure that Healthcare Gateway’s products and services are delivered and deployed promptly and to a high standard. I also advise on Information Governance, which is a huge challenge for the healthcare industry, aid in identifying project risks, issues, benefits, and service improvements and handle any configuration changes. We ensure that there is a smooth and effective handover from our Commercial team at the beginning of the project and when services are deployed, we hand the customer over to our Account Management and Service Delivery teams to ensure that the required support is provided in a business-as-usual context.”
Service Delivery
“The role of the Service Delivery team is to provide technical assistance throughout the integration process through to a partner systems successful accreditation. Post implementation, we work closely with customers to provide excellent levels of support by solving any operational problems they may have. We have developed a Service Desk Portal which is used by our customers to raise any problems they have by logging tickets, which we then solve and monitor to ensure our customers get the best experience using Healthcare Gateway services as possible.”
Don’t just take our word for it, our customers have realised the benefits of our fully managed service too!
"So, the initial dealings we'd have when doing a new deployment to an organisation or service would be to go through the Account Management team. That is fairly straightforward and quite transparent with the pricing structure and that side of things, letting us know what would be best value for money for us as well, which I think is quite important to us as an NHS organisation. The next stage is usually for us to go through the projects team. The transition to the projects team that has always been seamless. So, they pretty much know exactly what is needed and of how things work with us. As an area in Nottinghamshire, they've got the historical information of past deployments and a lot of the information that is needed to make the process as easy as possible."
“We knew what concept needed to be applied to help us achieve our digital transformation goals and Healthcare Gateway turned our concept into a reality. The team owned the delivery and moved it forward by liaising with third parties directly, providing a seamless pilot project experience.”
To find out more about the MIG Managed Service that we provide, take a look here.
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