MIG support

Our experienced support team are always on hand to answer your questions and provide technical support.

To contact our support team please call 0845 351 1829 or email support@healthcaregateway.co.uk.

The MIG support office hours are 08.00 – 18.00 weekdays and 09.00-13.00 on Saturday. The office is closed on Sundays and bank holidays.

Managing your support requests

To log a new request or to view an existing service request, please use our online portal.

Viewing call details

The online portal provides a list of all the active calls. Using the ‘View Call’ summary screen you will be able to find your support request and view additional information.

Add note facility

This feature allows you to communicate with our support team about an ongoing request. It provides an alternative communication channel, which automatically alerts the support team when a new note or action is added to the request. Please note, for urgent queries we recommend that you call us on 0845 351 1829.

Scheduled maintenance

We will be undertaking necessary maintenance of the MIG on the following dates. Maintenance will take place between 12.00 and 13.00 on each of these dates. If you require further information please call 0845 351 1829 or email us.

  • 20 June 2018
  • 18 July 2018
  • 15 August 2018
  • 19 September 2018
  • 17 October 2018
  • 21 November 2018
  • 19 December 2018

Sign up for support notifications

To receive live service updates for the MIGsign up for our support notifications or follow @MIG_support on Twitter. If you’ve previously registered for support notifications but haven’t received any information, please email us.