Think regionally, succeed nationally: making NHS interoperability happen

Peter Anderson portrait

Think regionally, succeed nationally: making NHS interoperability happen

Peter Anderson, Managing Director of Healthcare Gateway discusses interoperability within the NHS.

The new NHS Long-Term Plan aims squarely for mainstream digitally-enabled care, and patient record sharing is one of its foundations. Without it, the much-heralded digital transformation will simply not happen. But with NHS IT still fractured into disconnected silos, how can we move towards it?

Matt Hancock’s energetic drive for open standards and a modern Internet-based, mobile-first “plug and play” IT infrastructure is taking us in the right direction. Incumbent vendors must upgrade their systems to become interoperable. And national open standards are vital and should be enforced. As a participant in bodies like PRSB and INTEROPen, I say more power to him.

But even if we had all the necessary standards today, it could take years to build on them. New software components must be written, and existing systems upgraded.

As well as top-down focus, we need renewed regional effort to get UK record sharing moving, with CCIOs and CIOs in NHS trusts accepting and working with current standards and today’s systems. Applying commonsense, proven  – yet often ignored – IT project delivery capability and being open minded about what they add to their integration toolkits will help them give clinical users the information they need.

There is no secret recipe to the interoperability success stories I’ve seen over decades of working in NHS IT. They aren’t over-ambitious and instead recognise that they are on a journey. They identify the data sources with the most clinical value, check if they are available and prioritise them for integration. They plan for the long term but deliver benefits quickly to keep clinical users motivated.

So, we need to be very clear about early objectives and ensure full clinician engagement. Build project teams and make sure you second clinicians to them, forming a core project team that will stay the course. The lure of the “big bang” approach traps so many, for example, trying to make source-system data perfect before allowing it to be shared. Better to accept the existing data quality – but add a data cleansing and enhancement strand to the roadmap.

There’s no need to make every system talk to every single other one right away either. The Bristol, North Somerset & South Gloucestershire Connecting Care project started by giving social care out-of-hours access to primary care records, then progressed to an HTML view of community care data. Choosing that approach rather than full interoperability let most of the clinical benefit arrive very quickly.

Clinicians within Connecting Care now use Healthcare Gateway’s Medical Interoperability Gateway (MIG) to access 180,000 views of patient records every month, as well as sharing discharge letters and clinical correspondence with a wide range of health and social care organisations.

Of course, the foundations must be right for the future too. The infrastructure must be flexible and scalable enough to cope with more users and extra connected systems. And it has to keep working when the source systems do finally talk to each other as standard.

For the same reasons, creating the right data sharing consent model allows programme expansion without having to go back to the stakeholders and re-engage every time. Projects we’ve worked on like the Great North Care Record in the northeast of England implemented clear “umbrella” consent policies that let their long-term data sharing programmes grow steadily.

Actions like planning for data consent and stakeholder consultation might seem obvious. After all, they are standard IT best practice. But so often, after agreeing on a sensible way to proceed, a project bogs down in bureaucracy. It’s too easy to get sucked into waiting for some future decision which you have no control over.

Adopting national standards is another example of where this has been happening. Of course, the NHS is rightly a risk-averse organisation but finding ways to speed up connectivity approval processes would really help make common standards widely used and accepted.

There are plenty of good case studies to learn from, like the OneLondon LHCRE programme that Matt Hancock highlighted in his “The Future of Healthcare” policy paper last autumn. It covers a patient population of around 6.3 million and the MIG is one of several proven solutions involved, currently supporting around 1.2 million views of patient data every month.

By connecting legacy technology region by region using the effective tools already available, the NHS can steer towards the common goal of nationwide record sharing while steadily introducing new national data mobility standards and the software that complies with them.

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Strata Health and Healthcare Gateway – A partnership to improve patient flow

Strata Health logo

Strata Health and Healthcare Gateway – A partnership to improve patient flow

Strata Health’s cloud solution for patient flow and eReferrals, Strata Pathways, is now accredited for the Medical Interoperability Gateway (MIG) to consume structured patient data in real time.

PathWays is an innovative cloud technology designed to match patients’ clinical needs and preferences to available and appropriate resources, system wide and in real time. The system has been accredited for the MIG’s Detailed Care Record (DCR) and Document Services to improve patient centred coordinated care.

Strata Health logo

The solution is currently being rolled out across North Cumbria and Morecambe Bay CCG’s, Cumbria to support clinicians in making informed decisions faster. By integrating structured data into PathWays, patient information can be viewed within a single application and shared with other organisations.

By collaborating, the availability of MIG data will enable clinicians to:

  • Speed up hospital discharges and outbound referrals
  • Speed up primary care referrals to community, acute and 3rd sector providers
  • Spend less time on paperwork by supporting the exchange of clinical documents between healthcare providers
  • Create the ability to track all referrals in real time across a whole health and care community along with appropriate quality assurance and audit processes
  • Enable a seamless transition of patients into care settings.

“We’re delighted that Stata Health is the latest organisation to partner with the MIG. The real time availability of structured data today and direct flow of clinical correspondence via the MIG straight into PathWays demonstrates the versatility of the MIG and its robust architecture to integrate with any system. We look forward to working with Strata Health to power systems with MIG data to deliver healthcare professionals with patient data at the point of care.”

“The Detailed Care Record, is a responsive solution provided by the MIG; The service is delivered using a robust architecture and is coupled with well defined, structured, customisable datasets, in close to real-time, unlike other services. Document services, provides support for a wide range of clinical documents, document formats and delivery to the required downstream provider. A great extension for any clinical system within the integrated care setting.”

To find out more about the accreditation process and the benefits of integrating with the MIG, go to the partner section of our website. To find out if the system you use is a Healthcare Gateway partner, use our Partner search function here.

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North Cumbria University Hospitals NHS Trust – Delivering better care through digital record sharing

NHS North Cumbria University Hospitals logo

North Cumbria University Hospitals NHS Trust – Delivering better care through digital record sharing

North Cumbria University Hospitals NHS Trust are using the Medical Interoperability Gateway (MIG) to view GP data and send electronic documents via their InfoFlex clinical portal system.

Background

North Cumbria University Hospitals NHS Trust has been using the MIG’s Detailed Care Record (DCR) service since 2016 to provide consultants, doctors, nurses and all other qualified medical staff with access to GP data at the point of care.  Historically, this was accessed via the MIG’s Shared Record Viewer (SRV). The challenge was clinical staff had to log into separate systems to view data associated with the patient which was not as efficient as using the same system given the limited window of time to assess the patient. The desired solution was to provide clinical staff with access to patient records as an embedded view, so the user experience would be streamlined as possible, native from the InfoFlex clinical portal.

What did they do?

The Trust worked with system providers to integrate patient information within the InfoFlex clinical portal. This enabled a simple and efficient process for accessing real time feeds of patient data such as their demographics, medication, risks and warnings, procedures, investigations, encounters, admissions and referrals.

In September 2018 the Trust went live with Document Services, which has allowed them to send more than 14,000 InfoFlex eDischarge documents from two hospital sites since this date. The system is now live in over 15 wards including in patient units including medical and surgical, ambulatory care, the Heart Centre and Children’s Wards sending completed discharge summaries and medications to GP practices across Cumbria.

How have they benefited?

The MIG feeds all the available information about a patient into a single system, which helps clinicians to make faster and more informed decisions at the point of care.

“The InfoFlex clinical portal provides clinicians with single sign on and a context sensitive view of data pulled from various systems. It brings together data from various departments including radiology and imaging, document store and pathology results, which can now be accessed in one place alongside the MIG’s DCR. The versatility of the MIG  and InfoFlex has suited the complex architecture of systems in Cumbria. With multiple organisations involved, the project was completed successfully, delivering benefits for health professionals; saving time and improving early diagnosis seamlessly.”

From July 2018 to January 2019 there has been a 75% increase in the number of requests to view a patient’s GP record through the InfoFlex clinical portal, helping to give the most complete view of a patient’s medical history.

Document Services is now live across 85% of the Trust, which is helping to reduce paperwork and the time taken to deliver a document into the GP practice workload.

“More than 14,000 eDischarge summaries have been sent and this is growing month on month. The Trust is well on its way to meeting national targets; ensuring eDischarge summaries are with the patient’s GP within 24 hours of discharge.  The aim of the project is to complete the roll out by early 2019, improving patient safety and accessibility to patient records.”

The benefit for adopting digital is not just about the Trust though.  GPs are getting consistent data sent at the point of discharge and also when patients are seen in clinics.  This is a major change in process and welcomed by GPs and the staff in the surgeries.

“Now as most of our clinical letters, outpatient letters and discharge summaries come electronically life is so much easier.”

Find out more

To arrange an online demonstration or to find out how the MIG is being used in your area, please get in touch here.

For more information about the InfoFlex clinical portal please call 01923 896939 or find out more here.

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EMIS Health Acute

Emis

April 2019

Accredited systems:

  • CAMIS
  • HAP/eDischarge
  • Pharmacy
  • Symphon

Accredited for:

  • DCRv1 Consuming
  • MIG Search
  • MIG Trace
  • Send Document
  • Queue Acknowledgements
EMIS Health logo

Find out more

For more information about any of our partners, get in touch.

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