Improve your CQC rating


Good information underpins good care. We can help you to meet the Care Quality Commission (CQC) regulations, which relate to handling and sharing patient data.

As integrated care develops, health and social care providers need to work together to securely share patient information.

The CQC are the independent regulator responsible for monitoring and inspecting health and social care organisations across England. As part of their role, the CQC will check that patient information is managed effectively to provide safe, compassionate and high quality care.

What are the CQC regulations?

To maintain or improve your CQC rating, you must demonstrate how your organisation meets the fundamental standards of care. The sections below highlight some of the fundamental standards and explain how the MIG can help you to meet the requirements.

Regulation 9 – Person-centred care

The intention of this regulation is to make sure that people using a service have care or treatment that is personalised specifically for them. It describes the action that providers must take to make sure that each person receives appropriate person-centred care and treatment that is based on an assessment of their needs and preferences.

Providers must work in partnership with the person, make any reasonable adjustments and provide support to help them understand and make informed decisions about their care and treatment options, including the extent to which they may wish to manage these options themselves.

We can help

The MIG allows providers involved in the delivery of care to view all available information about a patient. This includes a patient summary, details of their allergies, medication, clinical encounters and preferences. Having instant access to this information at the point of care helps health and care professionals to make appropriate treatment decisions.

The MIG identifies all the services involved in a patient’s care and streamlines communications between them. This supports local partnerships and ensures the patient receives effective continuation of care.

Regulation 11 – Need for consent

The intention of this regulation is to make sure that all people using the service, and those lawfully acting on their behalf, have given consent before any care or treatment is provided. Providers must make sure that they obtain the consent lawfully and that the person who obtains the consent has the necessary knowledge and understanding of the care and/or treatment that they are asking consent for.

We can help

The MIG’s intuitive configuration means that we will only share patient information with the organisations, which have the appropriate governance in place. Patients provide explicit consent at the point of care before the clinician can view their information and this is fully audited at the source and consuming system. This means the patient has control of their information and the MIG audit trail allows them to see who has viewed their record.

Regulation 12 – Safe care and treatment

The intention of this regulation is to prevent people from receiving unsafe care and treatment and prevent avoidable harm or risk of harm. Providers must assess the risks to people’s health and safety during any care or treatment and make sure that staff have the qualifications, competence, skills and experience to keep people safe.

We can help

The MIG content model ensures  health and care professionals have all the relevant information about a patient’s care, where it’s needed, when it’s needed. This helps to remove uncertainty and workarounds, which can introduce risks to a patient’s safety.

The MIG has been proven to reduce unnecessary hospitals admissions and prevents duplicate examinations, which improves the efficiency and standard of care.

Regulation 17: Good governance

The intention of this regulation is to make sure that providers have systems and processes that ensure that they are able to meet other requirements in this part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulations 4 to 20A). To meet this regulation; providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes must also assess, monitor and mitigate any risks relating the health, safety and welfare of people using services and others. Providers must continually evaluate and seek to improve their governance and auditing practice.

In addition, providers must securely maintain accurate, complete and detailed records in respect of each person using the service and records relating the employment of staff and the overall management of the regulated activity.

We can help

The MIG provides the data controller with a robust auditing system, which identifies everyone, who has accessed a patient’s record.

Health and care professionals view live feeds of secure data via the MIG, which means the information being shared is current and accurate at the point of the request.

Find out more

For more information about the regulations for health and care organisations, please visit the CQC website. To discuss how we can help you to provide better care through effective data sharing, please call 0845 601 2642.