MIG support

Our experienced support team are always on hand to answer your questions and provide technical support.

To contact our support team please call 0845 351 1829 or email support@healthcaregateway.co.uk.

Managing your support requests

To log a new request or to view an existing service request, please use our online portalRequest your log in details.

Viewing call details

The online portal provides a list of all the active calls. Using the ‘View Call’ summary screen you will be able to find your support request and view additional information.

Add note facility

This feature allows you to communicate with our support team about an ongoing request. It provides an alternative communication channel, which automatically alerts the support team when a new note or action is added to the request. Please note, for urgent queries we recommend that you call us on 0845 351 1829.

Scheduled maintenance

We will be undertaking necessary maintenance of the MIG on the following dates. Maintenance will take place between 12.00 and 13.00 on each of these dates. If you require further information please call 0845 351 1829 or email us.

  • 17 May 2017
  • 21 June 2017
  • 19 July 2017
  • 16 August 2017
  • 20 September 2017
  • 18 October 2017
  • 15 November 2017
  • 20 December 2017

Sign up for support notifications

Register your details to receive regular email notifications from our MIG support team, please regsiter

Coming soon

We’re looking at new ways of providing our customers with live service updates on the MIG. More information about this will be available in due course.